Be advised that the modification of pre-established reservation dates is contingent upon the prevailing availability status at the time of the request. While concerted efforts will be made to accommodate such requests, the feasibility of altering reservation dates is intrinsically linked to current occupancy conditions and cannot be guaranteed under all circumstances.
Reservation cancellations are permissible without financial liability provided the cancellation request is submitted no later than seven (7) calendar days preceding the stipulated check-in date. Refunds, where applicable, shall be administered exclusively within the delineated period for free cancellations. Reservations classified under high-demand intervals, or those requested post the termination of the no-penalty cancellation window, are categorically ineligible for reimbursement of any form.
Please note: All cancellations or modifications must be made by email to [email protected]. Verbal cancellations or SMS/text messages are not accepted. If you shorten your stay after check-in, the total price of the original booking will still be charged.
The Resort shall not be held liable, nor shall any refund, compensation, or waiver of charges be automatically applicable, for failure or delay in the performance of its obligations arising from events beyond its reasonable control. Such events include, but are not limited to, acts of God, natural disasters, extreme weather conditions, fires, floods, earthquakes, epidemics or pandemics, government directives, travel restrictions, airport closures, civil unrest, war, strikes, or any circumstances that render travel to or operation of the Resort impossible or unsafe.
Personal circumstances of guests, including illness, injury, hospitalization, or medical emergencies affecting the guest or their family members, do not constitute force majeure events. Such cases may be reviewed solely as a goodwill exception and may require supporting documentation. Any relief granted shall be at the sole discretion of the management and may be offered in the form of date modification or credit rather than a refund.
Refunds pertaining to transactions executed via credit cards, debit cards, Unified Payments Interface (UPI), or other digital payment conduits shall be initiated for processing through the relevant financial institutions within a timeline of two (2) to four (4) business days. It must be underscored that refunds via UPI or digital wallet systems are non-executable; therefore, the provision of comprehensive bank account details may be necessitated for the consummation of the refund process. Note that all refunds are subject to statutory deductions, including applicable governmental taxes, in addition to a non-refundable administrative processing surcharge quantified at five percent (5%).
Payments made will be returned through the same method used for the original payment, less any charges incurred by us in the receipt or return of the payment.
Reservations encompassing periods classified under the peak season, explicitly identified as spanning from the twenty-fifth (25th) of November through the tenth (10th) of January, are irrevocably deemed non-refundable.
Guests are asked to respect the environment they are staying in and the comfort of other guests. The management reserves the right to eject any guests found to be conducting themselves disrespectfully, disruptively, or inappropriately. We observe a silence mode between 10:00 PM and 10:00 AM.
In the event of an early departure, guests are responsible for the entire reservation and will be charged in full if the remaining nights cannot be rebooked.
Guests are strongly advised to obtain comprehensive travel insurance to cover unforeseen circumstances.
The hotel reserves the right to amend or modify these policies at its sole discretion without prior notice. All reservations are governed by the policies in effect at the time of stay.
